What Is Dedicated Internet Access?

Dedicated Internet Access is a business-grade internet service that provides a private, symmetrical connection to the internet — no sharing, no contention, no degradation at peak hours. Unlike residential or shared broadband products, DIA circuits are engineered from the customer site directly into AgileSP’s core network, with guaranteed throughput, prioritised routing, and defined fault response commitments.

The result is a predictable, high-performance internet connection that behaves consistently whether it is 09:00 on a Monday morning or 18:00 on a Friday afternoon. DIA is available from 10 Mbps up to 100G depending on your location and access infrastructure, with IPv4 and IPv6 dual-stack as standard and your choice of BGP or static routing for the handoff.

What Makes DIA Different

• Uncontended — dedicated bandwidth, not shared with other customers
• Symmetrical speeds — equal upload and download capacity, essential for cloud applications and video conferencing
• Carrier-grade SLA — committed uptime with financial remedies for non-compliance
• IPv4 and IPv6 dual-stack — as standard on all DIA circuits
• BGP or static routing — your choice of handoff method
• Scalable bandwidth — from 10 Mbps up to 100G, upgrade without changing physical infrastructure
• 24/7 NOC monitoring — proactive fault detection and resolution around the clock
• Diverse routing options — physically redundant paths available for business-critical sites
• Port density — deliver on 1GE, 10GE, 25GE, 40GE, or 100GE interfaces

Backed by a Wholesale Carrier Network

AgileSP’s DIA service is delivered off the same infrastructure that powers our wholesale IP Transit and NLD products — a network that carries traffic for ISPs, mobile operators, and enterprises across South Africa and beyond. Your connection rides a carrier-grade backbone with full traffic engineering, redundant routing paths, and a 24/7 NOC managing the infrastructure around the clock.

AgileSP’s network is anchored at carrier-neutral facilities in London (Equinix LD8) and Amsterdam, with broad peering across South African and international Internet Exchanges. This global infrastructure translates directly into DIA performance — traffic from your office in Johannesburg, Cape Town, or Durban reaches international cloud providers, SaaS platforms, and content networks via well-engineered, low-latency paths that are actively managed and optimised.

Ideal for Cloud-First Businesses

Enterprises running their operations on cloud platforms — Microsoft Azure, Google Cloud, Amazon Web Services, or hybrid infrastructure — depend on internet performance in a way that was not true a decade ago. Latency, packet loss, and throughput directly affect productivity, application performance, and the experience of every employee and customer.

AgileSP’s DIA service is designed with cloud-first businesses in mind. Our broad IXP presence means that traffic to major cloud providers is exchanged locally where possible, reducing the reliance on long-haul transit paths and delivering lower latency to the applications your business depends on.

Who Is DIA For?

• Enterprises and corporates: mission-critical internet for head offices, data centres, and primary production sites.
• Financial services: guaranteed performance and SLA for trading, payments, and real-time transaction systems.
• Hosting and cloud providers: high-capacity dedicated internet for server infrastructure and cloud workloads.
• Media and broadcast: symmetrical high-capacity connections for live streaming, content uploads, and remote production.
• Law firms, professional services: reliable, secure internet with a documented SLA for compliance and business continuity purposes.

B-BBEE Level 1. MANRS Certified.

AgileSP is a B-BBEE Level 1 accredited Internet and Telecommunications Service Provider, making us a preferred procurement partner for South African enterprises and public sector organisations. Our network carries MANRS certification — the internationally recognised standard for routing security and internet hygiene.

Frequently Asked Questions

What is Dedicated Internet Access?

DIA is a private, uncontended internet circuit connecting your premises or data centre directly to AgileSP’s network. Unlike broadband, the bandwidth is not shared with other customers — your contracted speed is available to you at all times.

What is the difference between DIA and standard business broadband?

Standard business broadband typically runs on shared infrastructure where many customers share the same upstream capacity. DIA is a dedicated circuit. You get a committed, guaranteed bandwidth level with a formal SLA — not “best effort” delivery that degrades under load.

What SLA do you offer?

Our DIA service includes a carrier-grade SLA with committed uptime targets and defined Mean Time to Repair (MTTR). Specific SLA terms are documented in your service agreement. Contact our team for SLA details relevant to your location and requirements.

What speeds are available?

DIA is available from 10 Mbps up to 100G depending on your location and the access infrastructure in use. We will advise on available options during the quoting process.

Do you offer IPv6 on DIA?

Yes. IPv4 and IPv6 dual-stack is available as standard on all DIA circuits. If you require a /48 or larger IPv6 allocation, speak to our team at time of order.